FAQs

  • Why did you start Alba?

    Because we were frustrated golfers. Alba was born from wanting a simpler, more inclusive way to organise games, meet players, and enjoy golf without the faff.

  • What problem does Alba solve?

    Alba makes casual golf easier to organise. No group chat chaos, no awkward money-chasing, and no club membership required.

  • Who is Alba for?

    Golfers who want to play more without jumping through hoops. Especially beginners, returners, social players, and time-poor enthusiasts.

  • How does Alba help me find golf partners?

    Alba shows you upcoming games near you and lets you join instantly. No need to know anyone beforehand.

  • Does Alba work for beginners?

    Absolutely. Alba is built for all levels, whether it’s your first round or your fiftieth.

  • How does Alba match me with games?

    We use filters like location, availability, play style and other preferences to recommend rounds that fit you.

  • Can I use Alba if I don’t know anyone?

    Yes. Alba is made for that. You can join solo, meet others through the app, and grow your golf circle, or bring friends along.

  • Can I split booking costs with other players?

    Yes. Alba uses secure payments so everyone pays their share upfront. No chasing people after the game.

  • Is there a cost to using Alba?

    No membership fees. You only pay your share of a round plus a Payment Protection Fee when you book.

  • Who actually books the round?

    The organiser. Alba helps connect golfers, but you or the organiser will first book directly with the course.

  • Can I find partners based on skill level?

    Yes. Alba lets you filter by experience level so you're matched with players at your pace.

  • Why do I need Stripe Connect?

    If you want to host a game and collect money from others, Stripe ensures secure payments and compliance.

  • What happens if a player doesn’t show up?

    If you've paid, your spot is locked in. No-shows are not eligible for refunds unless the organiser cancels the entire game after you’ve paid.

  • What is the Protection Fee?

    A small non-refundable fee added to every payment. It covers Stripe costs and helps protect you when mediating disputes.

  • Can I get a refund if I cancel?

    No, your payment is final unless the organiser cancels the game. Make sure you can commit before paying.

  • What if the course cancels due to weather?

    The organiser should mark the game as cancelled. We’ll refund all players (except the Protection Fee).

  • I want to delete my data — how?

    Email hello@golfalba.co and we’ll guide you through account deletion and data removal.

  • How do disputes get resolved?

    If there’s a serious disagreement, it may go to our internal review committee. Their decision is final.

  • What happens if I repeatedly cancel or don’t show up?

    Alba uses a fair play system. If you repeatedly miss games without warning, your account may be temporarily suspended or permanently banned.

  • Can I bring someone who isn’t on Alba?

    No, each participant must have an account and pay through the platform. This ensures transparency and coverage through our protection system.

  • Can I rebook if I miss a game?

    Yes, but the payment from your missed game is non-refundable and cannot be transferred. You’ll need to pay again for the new round.

  • Can members of private golf clubs use Alba?

    Absolutely. Club members can join or organise games just like everyone else. Alba is designed for everyone, whether you play twice a year or every weekend.

  • Is Alba available in emergencies?

    No, Alba is not an emergency communication tool. If you’re in danger or need urgent assistance, please contact emergency services directly.

  • What happens to my photos or profile content?

    By uploading content (like profile photos or bios), you grant Alba a licence to display, modify, and use it for in-app and promotional purposes, in accordance with our Privacy Policy.